Thank you for choosing Asma Doll (“we,” “us,” or “our”) for your beauty product needs. This Shipping Policy outlines the terms and conditions regarding the shipping of your purchased items from our ecommerce store to addresses within Pakistan.

1. Shipping Method and Carrier

We have partnered with TCS (Tranzum Courier Services) as our trusted shipping carrier. TCS is a well-established and reliable courier service in Pakistan known for its efficient and secure delivery services.

2. Shipping Charges

We offer a flat shipping rate of 350 PKR (Pakistan Rupees) for all orders within Pakistan. This charge covers packaging, handling, and transportation of your ordered items to the designated address.

3. Delivery Time

We strive to process and dispatch your order as quickly as possible. Once your order is successfully placed and payment is confirmed, it will be processed within [7] business days. The estimated delivery time from the date of dispatch is typically 6 to 7 business days, depending on your location within Pakistan.

Please note that unforeseen circumstances such as natural disasters, public holidays, or logistical issues beyond our control may cause delays in the delivery process. We appreciate your understanding and patience in such cases.

4. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email or SMS. This tracking number will allow you to monitor the progress of your shipment through the TCS website or by contacting their customer service directly. Please note that tracking information may take some time to be updated, so we recommend checking the status periodically.

5. Shipping Restrictions

At this time, we only offer shipping services within Pakistan. We regret to inform you that we do not provide international shipping. We are committed to delivering our products to customers residing within Pakistan only.

6. Shipping Address

To ensure smooth delivery, please ensure that the shipping address you provide during the checkout process is accurate, complete, and up-to-date. We are not responsible for any delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you need to make changes to the shipping address after placing an order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that changes can be made once the order has been processed for shipment.

7. Shipping Issues and Lost Packages

While we take every precaution to ensure that your order is delivered to you safely and within the estimated time frame, unforeseen circumstances may occasionally occur during transit. If you encounter any issues with the delivery of your package or if your package is lost, please contact us immediately. We will work with TCS to resolve the issue and ensure that you receive your order or are appropriately compensated.

8. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

If you have any questions or concerns about our Shipping Policy, please contact on 0303 7361474 .