Thank you for shopping at Asma Doll (“we,” “us,” or “our”). This Exchange Policy outlines the terms and conditions regarding product exchanges for purchases made through our ecommerce store at asmadoll.com.

1. Eligibility for Exchange

We understand that sometimes you may want to exchange a product due to various reasons, such as sizing issues or a desire to try a different product variant. To be eligible for an exchange, please ensure that:

1.1 Product Condition: The product to be exchanged must be in its original condition, unused, unopened, and with all original packaging, tags, and labels intact.

1.2 Timeframe: Exchanges must be initiated within [8] days from the date of delivery. Please note that any requests for exchanges made after this timeframe may not be accepted.

1.3 Exclusions: For hygiene and safety reasons, certain products, such as personal care items or items classified as non-exchangeable, may not be eligible for exchange. This includes items like soaps, facial kits, hair oils, serums, and other similar products. Please refer to the specific product page or contact our customer support team for clarification.

2. Exchange Process

2.1 Contact Customer Support: To initiate an exchange, please contact our customer support team via [0303 7361474] within the designated timeframe. Provide them with your order details, including the order number, product(s) to be exchanged, and the reason for the exchange.

2.2 Verification and Approval: Our customer support team will review your request and verify the eligibility for exchange based on the criteria mentioned above. If your request is approved, you will be provided with further instructions on how to proceed with the exchange.

2.3 Return and Shipping: Upon approval, you will be responsible for shipping the product(s) back to our specified address: [Habib Bank Chowk, Model town A, Bahawalpur]. Please ensure that the product is securely packaged to prevent any damage during transit.

2.4 Exchange Processing: Once we receive the returned product(s) and verify that they meet the eligibility criteria, we will process the exchange. The exchanged product will be dispatched to your specified address, subject to product availability.

3. Terms and Conditions

3.1 Product Availability: Please note that the availability of the desired exchange product is subject to stock availability. In the event that the requested product is out of stock, we will work with you to find a suitable alternative or provide a refund for the value of the exchanged product.

3.2 Additional Charges: Any price difference between the originally purchased product and the exchanged product may be applicable. If the exchanged product has a higher value, you may be required to pay the price difference. If the exchanged product has a lower value, we will provide a store credit for the remaining amount, which can be used towards future purchases.

3.3 Non-Exchangeable Products: Certain products, as mentioned in Section 1.3, may not be eligible for exchange due to hygiene and safety reasons. Please review the product pages or contact our customer support team for clarification before initiating an exchange request.

4. Contact Us

If you have any questions or concerns regarding our Exchange Policy or need assistance with the exchange process, please contact our customer support team via [0303 7361474]. We are here to help you and ensure a smooth exchange experience.